ItsMy Group is looking for a capable and hands-on Team Leader to support the performance and day-to-day running of one of our key sales teams. This is a practical, people-focused role with a strong emphasis on coaching, operational oversight, and driving outcomes.

You’ll work closely with your team on the floor, helping them build on their strengths and improve where it counts. At the same time, you’ll be across reporting, forecasting, and campaign operations — ensuring things run smoothly and targets are met.

About Us

ItsMy Group is an established provider in the private health insurance sector. We work with leading insurers and pride ourselves on delivering high-quality, compliant customer outcomes. Our environment is fast-paced, supportive, and focused on doing the work that gets results.

What You’ll Be Doing

• Coach and support a team of direct sales agents to achieve strong performance and meet compliance standards.
• Provide regular, hands-on guidance — listening to calls, offering feedback, and working side-by-side with your team.
• Build and interpret performance reports to identify trends and opportunities for improvement.
• Manage operational tasks including rosters, forecasting, and payroll inputs.
• Contribute to continuous improvement in how we work and how we perform.
• Be available in the office a minimum of 3 days per week, with flexibility to attend up to 5 days as required.

What We’re Looking For

• Experience in private health insurance sales within the last 12 months is essential.
• Previous leadership experience, particularly in health insurance, is preferred but not required.
• Strong coaching and communication skills — you know how to bring out the best in others.
• Confident working with data and building reports that drive action.
• Organised, reliable, and comfortable taking ownership of your team’s results and daily workflow.
• Available on-site up to 5 days per week, hybrid options available for the right candidate.

What You’ll Get

• A role where your impact is visible and meaningful.
• Ongoing support and training to build on your leadership and operational skills.
• A team environment that values accountability, improvement, and collaboration.
• Employee benefits including access to discounted health insurance and rewards programs.

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Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years’ experience do you have as a Campaign Manager?
• Do you have sales experience in the insurance industry?
• Do you have experience working towards targets and KPIs?
• How many years’ experience do you have as an Insurance Sales Agent?
• Do you have experience completing ad hoc and month end reporting?
• Which of the following Customer Relationship Management (CRM) systems do you have development experience with?