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itsmygroup

itsmygroup

We provide teleadvice, customer experience and technology solutions across a broad range of sectors including insurance, financial services and utilities.

leaders in customer excellence.

Whether it’s to build a complete sales team or just a quick customer experience campaign during your busy period, we’re ready to help with onshore experienced people who actually understand and have worked in your sector.

Our business model is built on combining our unique technology with great people, providing a premium customer experience and cost-effective acquisition for our partners. We have a simple best interests view of everything we do and know that our success is built upon taking care of your customers.

 

 

call centre solutions
outsource call centre

we know people.

Through poor experiences, Australians have become resistant to engaging even with iconic household brands. Our approach comes from a place of clarity and care and knowing that there are no tricks or short-cuts to reputation. We know Australians of all demographics and how to connect with them.

a perfect fit.

Choosing the right people for your campaign is paramount to its success. Our people have on average 5 years’ experience in your sector and are hand-picked from our extensive network for their outstanding service.

We know our numbers.

Increase Contact Rate, Sales and Customer Service Rating.

Reach more targeted customers each week, with a higher sales conversion through data led contact strategies and multi-channel contacts.

We can also help your brand build consistent 5-star feedback review scores. We’ve proven time again that sales conversions don’t have to be at the sacrifice of quality or compliance. 

Reduce queue times and missed opportunites.

Your campaign will receive the full suite of our customer service and sales technology – built from the ground up with years of refinement. We will dedicate the resources to your campaign/s with the smarts.

Our business model is built on combining our unique technology with great people, providing a premium customer experience and cost-effective acquisition for our partners. 

Past and present comparison partners.

Proof is in the pudding when it comes to our customer service excellence. On Product reviews our services have consistently ranked the highest for any comparison services in Australia.

<< Insert your brand here >>

let us turn your call centre into a powerhouse.

Let’s talk.

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