Every organisation in private health insurance faces the same problem: compliance QA can only cover a fraction of sales calls. With manual reviews taking two to three hours each, even a dedicated team can only sample around 5% of calls. The other 95% go unreviewed, leaving compliance risk undetected.
How CaaS helps
CaaS changes the equation. Using a multi-chain AI architecture, every call is transcribed, assessed against insurer-specific compliance requirements, and scored automatically. Seven parallel assessment chains cover everything from verbal introductions and needs analysis through to policy presentation and application accuracy. Results are delivered to your CRM in minutes, with risk flags and follow-up actions ready for your compliance team.
Better together
CaaS is built into the IMG platform, working alongside our sales, comparison, and customer experience capabilities. Sales advisors benefit from near real-time compliance feedback. Compliance teams shift from listening to calls all day to higher-value work: coaching, calibration, and exception management. And because CaaS draws on a centralised knowledge base covering 31 health funds, insurer rule changes are reflected across the system without engineering work. The result is a compliance capability that scales with your volume, not your headcount.
The challenge
Every organisation in private health insurance faces the same problem: compliance QA can only cover a fraction of sales calls. With manual reviews taking two to three hours each, even a dedicated team can only sample around 5% of calls. The other 95% go unreviewed, leaving compliance risk undetected.
How CaaS helps
CaaS changes the equation. Using a multi-chain AI architecture, every call is transcribed, assessed against insurer-specific compliance requirements, and scored automatically. Seven parallel assessment chains cover everything from verbal introductions and needs analysis through to policy presentation and application accuracy. Results are delivered to your CRM in minutes, with risk flags and follow-up actions ready for your compliance team.
Better together
CaaS is built into the IMG platform, working alongside our sales, comparison, and customer experience capabilities. Sales advisors benefit from near real-time compliance feedback. Compliance teams shift from listening to calls all day to higher-value work: coaching, calibration, and exception management. And because CaaS draws on a centralised knowledge base covering 31 health funds, insurer rule changes are reflected across the system without engineering work. The result is a compliance capability that scales with your volume, not your headcount.
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